Content Associate

Job Locations US-CO-Denver
Job ID
2021-11694
Category
Customer Care

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

We’re looking for an amazing Content Operations Associate. This is the perfect position for an exceptionally detail-oriented, highly logical thinker who will take pride in presenting content consistently and clearly for the users of our mobile app. Working alongside our Growth and Deployment teams, this role is a key contributor in delivering a high-quality product to our merchants and our users.

 

Responsibilities include (but are not limited to):

  • Investigate internal and external escalations across multiple channels and effectively work to resolve
  • Collect and confirm data for all new merchants on the site (this involves communicating with merchants’ venues and internal teams)
  • Create merchant menus and edit existing merchant information
  • Respond directly to merchants to resolve any content issue
  • Provide project support for other content tasks
  • Dive in and contribute to other business areas as needed/appropriate

What You Bring to the Table

 

  • Excellent written language skills, including spelling, grammar, syntax, and other mechanics
  • The ability to work and learn independently, as well as collaborate with larger teams
  • An uncanny knack for spotting tiny errors (you’ve probably already spotted at least one in this job description)
  • Excellent organizational and time management skills
  • Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously
  • Comfort with technical systems, both familiar and unfamiliar
  • Experience with Zendesk is a plus
  • A can-do attitude and absolutely no fear of diving right in!

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 



Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

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