Grubhub is looking for a highly collaborative, data-driven, results-oriented Manager to join our Workforce Management team. The Workforce Management team is focused on Call Center Operations - we surface insights that drive productivity and performance across the organization. In this role, you will be responsible for accuracy of the forecast and aligned staffing plans through execution and service level performance. Senior Leaders will look to you to provide strategic thought leadership in the WFM space and sphere of influence. You will be guiding analyst priorities and development; understanding the ‘who, what, and whys’ of our business. Working cross-functionally is a must as you support the team digging into trends, and surface opportunities that create impact and value. To succeed in this role, you must be innately curious, deeply analytical, highly driven and a strong communicator.
Workforce Optimization & Long Term Forecasting
Leadership & Partnership
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