Merchant Associate

Job Locations US-CO-Denver
Job ID
2021-11703
Category
Customer Care

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

As a member of this team, you will be responsible for coaching and working with our campus and merchant partners to address any issues that may arise. From investigating equipment issues to identifying bugs, your curiosity will drive you to excellence in this role.

 

Responsibilities include (but are not limited to):

  • Develop deep expertise in Campus Dining on GH's systems and equipment
  • Create an exceptional, personalized service experience for Campus Dining on GH partners
  • Collaborate with Campus Dining on GH partners to troubleshoot equipment and technical issues
  • Identify thematic issues real-time and escalate to appropriate internal teams
  • Make recommendations based on feature requests and bugs reported by users or partners
  • Document all issues in CRM
  • Skills & Experience
  • Flexible schedule, willing to work off hours and weekends
  • Client services oriented
  • Great communicator and able to explain instructions thoroughly
  • Currently live in (or be willing to relocate to) Denver
  • Intellectually curious and loves problem solving
  • Computer proficiency required
  • Organized and ability to follow protocol
  • Strong attention to detail
  • Can-do attitude

What You Bring to the Table

  • 1-2 years of experience in a content or operations role 
  • Excellent written language skills, including spelling, grammar, syntax, and other mechanics
  • The ability to work and learn independently, as well as collaborate with larger teams
  • An uncanny knack for spotting tiny errors (you’ve probably already spotted at least one in this job description)
  • Excellent organizational and time management skills
  • Great communication skills, both written and verbal ability to manage multiple deadlines simultaneously
  • Comfort with technical systems, both familiar and unfamiliar

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 

 

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. 

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