Grubhub

Fraud Strategy Analyst

Job Locations US-IL-Chicago
Job ID
2021-11917
Category
Finance & Analytics

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

The fraud team at Grubhub manages the delicate balance between fraud risk management against customer experience and sales, through the use of advanced systems, data and processes; while engaging closely with various business partners across and outside the organization.

 

We are looking for an innately-curious, data-driven, self-starting Fraud Strategy Analyst who will take the ownership on finding opportunities to build better fraud prevention and detection controls across various products.

 

In this role, you will dig into fraud trends, surface value-saving opportunities and implement them through our products and fraud infrastructure.

 

To succeed in this role, you must be comfortable with ambiguity, data analytics, able to juggle multiple priorities, enjoy logic puzzles, communicate effectively and be adept at driving results.

 

Some Challenges You’ll Tackle:

 

  • Help build and maintain Grubhub’s defenses against fraud across various areas via our tools, while optimizing the experience for good users
  • Manage through fraud KPIs and business drivers for both existing and new vectors, and drive results at the micro and macro levels
  • Analyze ambiguous problems, surface business recommendations, test and implement solutions
  • Work cross-functionally, partnering with Finance, Technology, Product, Marketing, Logistics, Care, Restaurant, Legal, PR, Security and other teams to define opportunities, and recommend and implement changes
  • Be creative! This is a constantly evolving field, and staying on top of it requires thinking many steps ahead while also having fun

What You Bring to the Table

  • Bachelor's and / or Master's degree (OR related work experience) in a quantitative discipline
  • 3+ years of experience in a fraud, risk, payments, analytics or statistical role
  • Strong data and analytical skills with an ability to dive deep, summarize, and communicate important learnings from data
  • Good understanding of fraud vectors, strategies, tools and infrastructure in a high transaction volume digital environment; Accertify experience a plus
  • Ability to balance attention to detail while summarizing for executives and business partners
  • Experience working cross functionally, engaging with other groups like engineers, product managers, data analysts, operations analysts 
  • Technical skills : SQL, Python, Decision Engines, Tableau and/or statistical tools (Decision Trees, Regression, etc), Google/Microsoft office suite

And Of Course, Perks!

  • Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 

 

 

 

 



Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. 

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