Grubhub

Sr. Manager, Marketing Retention Analytics

Job Locations US-IL-Chicago
Job ID
2021-12246
Category
Marketing & Growth

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

 

We are looking for a Senior Manager to join the Marketing Retention & Frequency team to lead the analytics for this space. You will have the opportunity to build a small team of Senior Analysts while taking a hands-on approach to deriving key strategic insights to support optimal marketing investment and execution. This leader will bring a passion for customer experience with an analytical mindset to help bring quantitative rigor to decision making, while balancing a variety of stakeholder interests and cross-functional partnerships. Some of the projects you will be involved in may include (but are not limited to): A/B testing plan development and evaluation, marketing channel spend optimization, campaign performance analytics, market/diner segment deep dives, initiative business case development, and quarterly strategic planning. This role will be based in Chicago. 

The Impact You Will Make

In this role you will:

  • Measure the performance of our existing diners, focused on retention, frequency, and conversion
  • Provide recommendations for many marketing and product programs, desired consumer behaviors, and stakeholders in order to recommend the optimal investment.
  • Drive the roadmap of priority analysis and insight generation for Grubhub growth
  • Partner with multiple teams across Finance, Operations, Product, Pricing, and  to forecast, analyze, and drive strategic recommendations with quick turnaround times. 
  • Serve as a primary source of analytic oversight within Marketing, identifying inconsistencies/ dependencies in data and working with stakeholders to determine necessary next steps

What You Bring to the Table

  • Bachelor’s degree; Master’s degree preferred
  • 8+ years of experience in an analytical role, preferably within consulting, finance, or tech
  • At least 2-3 years of experience managing people
  • Proven ability to utilize data-driven insights to initiate action
  • Ability to juggle multiple priorities and tasks in a fast-paced environment
  • Detail-oriented, with excellent communication and presentation skills for stakeholders at all levels
  • Keen business acumen and ability to apply context to sanity-check numbers
  • Advanced Excel / Google Sheets knowledge
  • Working knowledge of SQL, with ability and interest to develop quickly - comfortable working in complicated data (conversion, repeat rates, etc.) 
  • Experience using Tableau

And Of Course, Perks!

  • Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. 

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