Manager, Retention Marketing (Restaurant)

Job Locations US-IL-Chicago | US-NY-New York | US-MA-Boston
Job ID
Marketing & Growth

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!


Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!


At Grubhub, We Serve Restaurants. As the Manager of Restaurant Retention, you will own marketing communications to Grubhub’s network of restaurant partners. You will report to the Director of Restaurant Marketing and develop strategies and programs that drive restaurant success and retention. You’ll collaborate with Restaurant Network and Product teams to activate restaurants and drive them to take actions that will help them get the most value from our partnership. You’ll develop engaging programming to retain and deepen our relationship with our partners and work with Brand and PR to ensure our messaging stays aligned with our mission of serving restaurants.

The Impact You Will Make

  • Optimize our customer lifecycle strategy for restaurant activation, success, and retention, in coordination with Restaurant Product and Restaurant Network Teams.
  • Work closely with Restaurant Marketing Operations to optimize our marketing database, track campaign success, measure engagement, and expand to new channels.
  • Develop communication plans for introducing new features and services to our partnered restaurants and drive ongoing adoption, in partnership with Product Marketing and Restaurant Success.
  • Partner with the Merchant Growth team on our strategy for maximizing restaurant value by defining core goals and identifying new segments and opportunities.
  • Drive restaurant retention and brand health by collaborating with PR and Brand on messaging and maintaining alignment with our Care and Restaurant Network Teams.
  • Track the performance of retention programs by establishing and continuously optimizing metrics to measure effectiveness.

What You Bring to the Table

  • Bachelor's degree in a related concentration or equivalent experience
  • 5-6 years of B2B marketing experience, preferably in lifecycle/retention
  • 2-3 years of people management experience
  • Bachelor's degree in a related concentration or equivalent experience
  • Keen business acumen with the ability to utilize data-driven insights to initiate action
  • Experience with Salesforce or similar CRM
  • Experience with marketing automation tools like Braze, Pardot, or Marketo
  • Strong project management skills
  • Ability to juggle multiple priorities in a fast-paced, entrepreneurial environment
  • Excellent communication and presentation skills for stakeholders at all levels

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them. 
  • COVID-19 Response. All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return. 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  


CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email 




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