Grubhub

Learning Solutions Associate

Job Locations US-IL-Chicago | US-PA-Philadelphia | US-AZ-Chandler
Job ID
2021-12544
Category
People Team

About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

The Impact You Will Make

The Learning & Growth team at Grubhub is seeking someone with a proactive mindset and experience in either sales, operations, account management or training, who will work diligently to onboard, train and upskill our sales reps and managers in our Restaurant Sales arm of the business. 

 

Given the nature of the role, the trainer should enjoy leading a physical (or digital) room and exude commanding presence while also possessing the ability to flex and train in a one-on-one capacity. You should be creative yet analytical, confident yet coachable, and comfortable pivoting and adjusting to the different learning styles of our employees. 

 

You’ll need to be ready to dive right in – our team is always growing and the training never stops. It’s hard work, sure, but it's also a fun place to be! 

 

What You’ll Tackle:

 

  • Lead in-person and remote onboarding and training for our Restaurant Network - a rapidly growing department at Grubhub with more than 800 reps! 
  • Facilitate ongoing upskilling for our Restaurant Network teams
  • Schedule onboarding programs and related training events for teams
  • Work with Learning & Growth Leads, Instructional Designers, subject matter experts, and stakeholders to transform content into an effective in-person AND virtual learning experience
  • Act as a subject matter expert by staying up-to-date on current processes, products, and platforms, as well as sales industry trends
  • Collect feedback from trainees, hiring managers and stakeholders on the effectiveness of the onboarding program and iterate and/or replicate as needed
  • Create effective content, aligned with instructional design principles to fill knowledge gaps and evaluate efficiency to prove return on time, energy and money investment.
  • Co-facilitate instructor-led trainings as needed

What You Bring to the Table

  • Some type of sales or sales adjacent experience: on the floor, making calls, leading a sales or client success team, mentoring sales reps, facilitating sales training programs or experience in operations and/or client services 
  • Desire and ability to analyze training program outcomes, identify enhancements or evolutions needed and share key results with stakeholders
  • A passion for and experience with training, mentoring and/or teaching adult learners 
  • Strong interpersonal and communication skills
  • Strong organizational and project management skills as well as ability to balance and execute on competing priorities and evaluate the effectiveness of the program(s).
  • Agility and comfort with a fast-paced working environment 
  • Interpretive judgement and the ability to make decisions on how to manage ambiguous situations 
  • Comfort with technology (i.e. G Suite, LMS platforms, Video Communication Tools, etc.) 
  • A strong sense of ownership and commitment to delivering top notch training modules

And Of Course, Perks!

  • Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 



Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

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