Site Reliability Engineer II - Campus Team

Job Locations US-IL-Chicago | US-IL-Chicago
Job ID
Data & Software Engineering

About The Opportunity

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you!


More About the Role

We are looking for Site Reliability Engineers to focus on the stability efforts of our Campus applications. With the support of the entire Grubhub SRE team, you’ll help architect and implement tools and processes to increase the resilience of the systems that serve campus diners. You’ll help: define and implement Service Level Objectives; craft and tune alerts to minimize noise; review proposed architecture changes to adhere to our principles of stability; help craft self-healing systems; identify toil and automate it; assist during service disruptions; and, generally, be a beacon of resilience for the Campus engineering teams.


Reporting to the Manager of Engineering with the support of the entire Grubhub SRE team, you will focus on the stability effort of campus applications by architecting and implementing tools to increase the resilience of the systems that serve campus diners.  Most of these services will be written in Python using AWS.

The Impact You Will Make

  • You will co-own critical production service designs to provide a high bar of reliability that is achievable and measurable.
  • Contribute to reliability and observability improvements by using SLOs and other telemetry data, while collaborating with your team to make informed decisions on where reliability opportunities may exist and help develop solutions to address them.
  • Create internal tools and automation software to make maintaining production services easier and safer.
  • Advocate for and lead reliability-focused practices such as Failure Analysis, Load and Capacity Planning, Service Reviews, Architecture Designs, Incident Postmortems, and others
  • You'll be a subject matter expert on how the platform operates and a contact point for software engineers.

What You Bring to the Table

  • 2+ years of professional software engineering experience: Python, Java, or a similar OO language
  • Microservice architecture and distributed systems design experience
  • Distributed monitoring experience: SLOs, metrics, tracing
  • Working knowledge of cloud technologies: AWS, GCP, Docker
  • Experience with being on an on-call rotation to help respond to incidents as they occur during your rotation week


About Our Tech

  • Most of our internal tooling is written in Python.
  • Observability tools we use: Datadog, Splunk, Lightstep.
  • We primarily rely on AWS and its services: EC2, S3, ElastiCache, Lambda, ECS, etc.
  • Campus services rely on RDS, MySQL, DynamoDB for persistence.

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a highly-competitive compensation package with eligibility for generous incentives, bonuses, commission, and RSUs.
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.


Vaccination Requirement: Grubhub employees are required to be fully vaccinated. You must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email


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