Grubhub

Manager, Operations

Job Locations US-IL-Chicago
Job ID
2022-14024
Category
Sales & Account Management

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

The Impact You Will Make

As a Manager in Restaurant Fulfillment, you will report directly to the Restaurant Fulfillment Sr. Manager and will be responsible for 2 - 3 Team Leads, who manage 5 -7 direct reports. Together, you will oversee the daily workflow and manage the performance of approximately 14 Restaurant Fulfillment Specialists, who are responsible for activating and onboarding new restaurants onto the Grubhub platform.

 

  • Train, coach, motivate, and manage a team of Restaurant Fulfillment specialists through the Team Leads to achieve business goals and individual results
  • Work closely with the Restaurant Fulfillment leadership team to manage projects and internal workflows to hit targets
  • Adjust the team’s process/workflow as needed based on upcoming significant impacts/changes communicated 
  • Proactively identify opportunities to improve effectiveness and efficiencies with processes, tools, product offerings, and employee development
  • Develop effective coaching strategies and content for team and department meetings
  • Encourage transparency and align broader company initiatives with department goals
  • Track and impact business metrics for the team that result in increased revenue for the company
  • Coordinate with the Restaurant Network leadership team and work cross-functionally to ensure proper communication and alignment across teams
  • Assist the Restaurant Fulfillment leadership team with proactive identification of staff changes based on KPI issues and/or expected attrition
  • Act as a respected leader while maintaining our collaborative and dynamic team culture
  • Develop and communicate clear expectations while instilling accountability and self-reliance for employees across all aspects of their performance
  • Maintain a fun culture and professional environment, aligned with Grubhub values
  • Work both independently and collaboratively with direct reports, colleagues, and cross-functional business partners
  • Encourage employees to contribute new ideas and solutions to problems
  • Take on projects as needed by the Restaurant Network
  • Contribute to the fulfillment strategy as it relates to the department as a whole

What You Bring to the Table

  • Bachelor’s degree or equivolent years of experience 
  • 5+ years experience in logistics or operations
  • At least 2+ years of experience managing a team that is responsible to achieve quantitative metrics
  • Have a coach’s mentality: you love helping others succeed and strive at pushing your team to its fullest potential
  • Experience in developing processes, meeting deadlines, paying attention to detail, while remaining organized
  • Possess an analytical, data driven mindset
  • Experience working in a metrics/data-driven environment
  • Have a deep interest and enthusiasm to work for a rapidly evolving company
  • Experience working in fast paced,, frequently changing environment
  • Experience analyzing metrics and using them to improve performance
  • Strong interpersonal skills, with the ability to work across multiple internal groups
  • Basic proficiency in Microsoft Excel
  • Experience with Salesforce is a plus and ability to create reports in Salesforce.com is preferred
  • Able to use mathematical functions, create charts and pivots tables in Excel and/or Google Sheets
  • Experience working with clients is preferred
  • Experience in sales or customer success /account management with a proven track record of success is preferred

And Of Course, Perks!

  • Flexible PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.

 

Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

 

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