Grubhub

Manager, Ops Engineer

Job Locations US-MA-Boston
Job ID
2022-14074
Category
Data & Software Engineering

About The Opportunity

We’re all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!

 

You’ll be the manager of the Reliability team, which is nestled within Restaurant Technology’s Operations department. Our Ops department is split into an “Integrations” wing and a “Health” wing, with a few sub-teams under each. Reliability is our most tenured Health team, depended upon widely for owning the smooth operation of large POS-integrated brands and small individually integrated restaurants. Your and your team will investigate, resolve, and conduct root cause analyses for issues that arise, as well as drive initiatives to tamp down order cancelation rates. You will work closely with software engineering teams and brand management teams, but your closest peers will be our Operations Integrations team members, with whom you’ll work collaboratively on a daily basis.

 

This position requires a mix of technical and business acumen and is excellent for those who thrive in fast-paced, dynamic environments, with skills in management, software development, cross-team collaboration, and operations. Your direct reports are some of the most kick-butt, collaborative, and talented people in the company, so get ready to love coming to work!

The Impact You Will Make

  • Manage a group of self-starters (ten or fewer people) who field inbound issues via Jira and maintain an on-call rotation for alerts, including after-hours and weekends
  • Provide technical insight and conduct deep dives to help proactively find, or reactively resolve, issues on the platform: utilize APIs/Postman, database queries, reports, and institutional knowledge (wiki notes, product briefs, etc.) 
  • Work with both internal and external stakeholders to triage and remedy issues with specific integrations, restaurants, or brands to improve the Grubhub experience for diners, restaurants, or our team overall
  • Institutionalize knowledge and improve processes that make operations ever renewing or maintenance-free
  • Grow and develop a great team; you’re their manager, leader, and mentor!

What You Bring to the Table

  • Outstanding communication skills across stakeholders (internal and external, regardless of title); easily tailor communication to the technical (or non-technical) level of your audience
  • A natural curiosity: Our software platforms are large and complex, and learning everything at once is impossible. Be ready to learn something new every day for a very, very long time
  • People management experience:
    • Strong preference for 5+ years of people management experience that honed your abilities to delegate, drive accountability, and develop team members
    • At least half of your reports will be fully remote and geographically diverse; candidates with experience managing distributed teams are preferred
  • 2+ years of operations or software technology experience
  • A penchant for problem solving & creativity: Bring your strong interest in digging deep and solving issues–considering multiple approaches to a problem would be a highly beneficial skill here
  • A focus on outcomes: Help your team prioritize where to spend effort to yield the best results. You’ll work together with the Operations department to define what “best” means
  • The ability to define and adhere to the team’s scope of responsibility–set boundaries for your team and help other teams understand them

 

Got These? Even Better:

  • Prior experience operating in or implementing Agile/lean practices
  • Familiarity with our tool suite:
    • Sumologic, Splunk, or Datadog specifically, or with log entries in general
    • Jira/AOI reporting
    • Confluence
    • Pager Duty
    • ReDash or an overall familiarity with SQL queries
  • Experience in the restaurant industry or with Point of Sale systems

And Of Course, Perks!

  • Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

 

Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine. 

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com. 

 

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