Grubhub

Sr. Analyst, Loyalty Marketing

Job Locations US-NY-New York | US-IL-Chicago | US-DC-Washington
Job ID
2022-14212
Category
Marketing & Growth

About The Opportunity

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas — all while having fun together — then Grubhub is the place for you.

 

We are looking for a curious and driven Sr. Analyst who will support the Marketing Loyalty team by answering a variety of important business questions. You will manage loyalty metrics and data, including Grubhub+ (subscription) and other loyalty programs. These metrics include conversion and adoption rates, program retention rates, and consumer behaviors (ordering, etc.). You will uncover trends and develop strategic insights about diner behavior, build and improve upon metric dashboards, and leverage data to unlock opportunity and drive strategic marketing decisions to retain our customers and minimize churn. You will report to the Director, Marketing Loyalty. To succeed in this role, you must operate with ownership.

The Impact You Will Make

  • Using SQL and Tableau, use large datasets to derive insights and reporting to drive better business decisions across Marketing and Product — incorporating automation when possible.
  • Identify and analyze trends and shifts in diner behavior, both independently and in collaboration with owners of marketing channels, product, and data scientists; 
  • Conduct marketing analyses and share data-driven insights using data visualizations, while proactively delivering optimization, campaign, and/or content recommendations. Use analysis results to recommend new experiments; create and consult on test plans.
  • Serve as a resource on customer behavior. Help define key performance indicators related to diner quality/retention/behavior for success measurement.
  • Build and own dashboards that senior leaders use to capitalize on areas of opportunity.

What You Bring to the Table

  • Bachelor's degree required
  • 4+ years of experience in an analytical role within e-commerce, marketing, finance, or product management
  • Advanced SQL and reporting (Tableau required)
  • Experience with Marketing engagement metrics and analytics for e-commerce, consumer retention and frequency metrics, or analytics supporting subscription programs
  • Experience measuring attribution and cross-channel measurement approaches
  • Experience simplifying complex information and explaining to broader audiences, including presenting results and insights to senior leadership
  • Experience with agile environments and the ability to apply context to sanity-check numbers in real time
  • Curiosity

And Of Course, Perks!

  • Flexible PTO/PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.  
  • MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants. 
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours!
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.

Vaccination Requirement: Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com. 

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