Grubhub

Content Specialist

Job Locations US-IL-Chicago
Job ID
2022-14228
Category
Sales & Account Management

About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering. 

 

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

 

Why Work For Us

 

We have a fast-paced environment and that is what our teams thrive on. Grubhub believes in empowering people and offering opportunities for development, as well as professional growth.  We value strong, positive relationships in all areas: with each other, our customers and our greater community.  Want to be a part of a team of diverse collaborators in an authentically fun culture?  If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

The Impact You Will Make

We are looking for data-driven individuals who can execute effectively both by working independently and as part of a team in a fast-paced, production-focused environment to meet individual and team goals. We seek to foster a very collaborative environment in which everyone has a stake in accomplishing our goals. We rely on team members for input as to how our process can be optimized. 

 

  • Partner with Management on the execution of real-time workflow processes 
  • Review menus for accuracy for top-name restaurant partners & provide feedback to vendor partners 
  • Review menus systematically for recurring errors and document data trends
  • Communicate reasonable estimates of resources needed to achieve goals or complete projects to Management and internal teams 
  • Evaluate progress on assigned tasks and adjust work style as needed 
  • Maintain consistent communication with both internal stakeholders and external clients 
  • Create and maintain multiple types of high-quality content to support Grubhub’s restaurant partners while upholding Grubhub style standards and department policies
  • Actively impact metrics within the workflow to meet goals and improve performance
  • Maintain a fun culture and professional environment, aligned with Grubhub values

What You Bring to the Table

  • Excellent attention to detail
  • Strong time management skills with the ability to be self-motivated and work independently
  • Ability to think critically and creatively to prioritize and solve problems
  • Excellent written and verbal communication skills
  • Ability to build relationships and rapport with team members 
  • Experience in a fast-paced and dynamic environment
  • Ability to escalate feedback on how to analyze and optimize processes 
  • 2+ years experience of relevant work in data entry, service, or operations
  • Associate's Degree or equivalent experience required
  • Salesforce familiarity & SQL knowledge is a plus
  • Experience working with vendors preferred
  • Experience working with high-value clients is preferred

And Of Course, Perks!

  • PTO. Grubhub employees are provided a generous amount of time to recharge their batteries. 
  • Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth.  We provide continuous learning opportunities, training, and coaching and mentorship programs.  
  • MealPerks. Who’s ready for some lunch? We provide our employees with a weekly Grubhub credit  to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
  • Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them. 



Vaccination Requirement: Grubhub employees are required to be fully vaccinated, and must be able to show proof of full-Covid-19 vaccination, and booster if eligible, prior to starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.” Those eligible to receive the booster must receive the booster to be considered fully vaccinated, and those not yet eligible will be required to obtain the booster once eligible (6 months post last dose). 

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.

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