​Senior Manager, Loyalty Strategy

Job Locations US-IL-Chicago | US-Washington D.C. | US-NY-New York
Job ID
Marketing & Growth

About The Opportunity

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you!


As the Senior Manager, Loyalty Strategy you will help develop and implement a comprehensive loyalty strategy that attracts new diners, nurtures existing relationships and deepens engagement. Reporting into our Vice President of Loyalty, you will understand diner data and behavior, create rewarding value propositions, and maximize program appeal to drive new acquisitions and improve retention. You will gain experience working with loyalty/reward programs, enjoy obsessing over customer behaviors and must be excited to deliver our results.

The Impact You Will Make

  • Support on the development and implementation of a comprehensive loyalty program value propositions - including benefits, services and experiences
  • Advocate for value propositions that matter to our diner and identify areas of opportunity
  • You will build celebration milestones for diners and celebrate moments that matter
  • Partnering with marketing channel owners, especially CRM, to communicate and engage with diners
  • Collaborate within the organization with functions such as analytics, product, brand strategy and finance
  • Initiate and manage meaningful change within the organization on behalf of the diner and loyalty program
  • Operate with autonomy to develop executable plans to deliver the loyalty strategy and program

What You Bring to the Table

  • Bachelor's degree; Master's degree preferred
  • 8+ years of experience in management consulting, loyalty, membership programs brand management
  • Experience in consumer marketing, including CRM channels
  • Demonstrated ability to direct the analysis of, interpret results for, and drive action from KPIs around marketing engagement, product conversion, program growth and economics
  • Detail-oriented, with excellent communication and presentation skills for stakeholders at all levels

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

Vaccination Requirement: Grubhub employees are required to be fully vaccinated. You must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine.


Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need an accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information.


CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email


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