Grubhub

Manager, UX Research

Job Locations US-NY-New York | US-IL-Chicago
Job ID
2022-14380
Category
Product & Design

About The Opportunity

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you!

 

We're looking for someone to take our UX research practice to the next level. You will Influence research into compelling insights that create the direction of the product team and overall business. You will guide the work of the broader team, design and implement generative and evaluative research studies.

 

As Manager, you will lead a team of researchers who design test plans, recruit users, facilitate research studies, analyze results, and present insights. Additionally, you will advocate for our users by working with the Design and Product organization. This might mean working with our partners to ensure we are asking the right questions, identifying overlooked research opportunities and looking for education opportunities regarding best practices, breaking down silos, etc.

 

The Grubhub User Experience Research team is looking for someone to influence product strategy by partnering with multiple teams. You will bring an expertise in mixed methods research (qual/quant methods) and conduct evaluative and generative research at all stages of the customer lifecycle. You will report to the VP, Product Design.

The Impact You Will Make

  • Hire and lead UX researchers focused on Diner, Restaurant and Driver applications in our Chicago & New York offices
  • As the voice of the customer, challenge and enhance the customer experience in a data-driven environment
  • Comfortable working collaboratively with product, engineers and design to oversee the user experience of a product from conception until launch
  • Frame user-centered problems and our needs in a way that teams can respond
  • Draw qualitative and quantitative data from the work of our experienced research team and know how to turn those insights into solutions
  • Partner with Consumer Insights Researchers, Product Design Managers, Product Managers, and Tech Leads to drive all stages of research from early product direction through summative validation in an Agile work environment
  • Lead prioritization about what we research, when to research it, and how that research is conducted; This might mean working with varied teams, multiple devices, brands and platforms to find opportunities to further improve the user experience
  • Influence a diverse set of partners through excellent and crisply providing insight and deep domain expertise in research practices and product development
  • Put the needs of our varied set of users front and center and driving, through influence and well-constructed presentations of insights, the user experience strategy of our many products
  • Create an analysis function that obsesses over Grubhub vs. competitor feature gaps, new competitor feature releases, and new competitor experiments Create a regular rhythm and format to distribute insights to the broader product organization

What You Bring to the Table

  • At least 7 years of practical, in-house product and/or digital consumer-facing ux research on a variety of devices/platforms (desktop, smartphone, tablet)
  • Minimum 3 years of industry experience managing team of researchers through skills and career growth
  • Bachelor's degree required; advanced degree preferred in research, psychology, social science or a related field
  • A deep empathy for both the customer and your team's goals
  • An understanding of Grubhub's goals and ability to guide the team to completion
  • A practitioner of data-driven design, has experience conducting UXR and running A/B testing to measure success of design
  • Experience with numerous user research methods, including in-person and remote moderated one-on-one sessions, concept testing, online qualitative tools, survey design, card sorting, iterative prototype testing, contextual inquiry, A/B testing
  • Experience identifying and executing creative user research approaches
  • Use verbal and data visualization to bring company partners on your user journey and support your decisions with focus and brevity

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. We believe in giving back through programs like the Grubhub Community Relief Fund, and provide our employees opportunities to support causes that are important to them.

 

Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.

 

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  

 

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com. 

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