Director, Client Success

Job Locations US-IL-Chicago | US-NY-New York | US-MA-Boston
Job ID
Sales & Account Management

About The Opportunity

We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. User-friendly platforms and streamlined delivery capabilities set us apart in the world of online food ordering. Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values relationships, embraces diverse ideas–all while having fun together–then Grubhub is the place for you!


Why Work For Us

Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you’re looking for a place that values strong relationships, embraces diverse ideas–all while having fun together–Grubhub is the place for you!


You will manage a team of client success managers who will grow Grubhub Corporate Accounts' existing client base, reporting directly to the GM of the Corporate Accounts business.

The Impact You Will Make

  • Manage our stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub's corporate accounts team
  • Exceed financial targets for existing clients, new clients, and up-sell / expansion opportunities
  • Oversee the strategy to improve the corporate client experience through product enhancements and service delivery
  • Accelerate client growth by developing an understanding of client needs and identifying opportunities for account growth and expansion
  • Take on ad hoc projects to fulfill daily / weekly deliverables where you will be the driver, creator, or communicator of the work products
  • Advocate for corporate clients' needs with product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience
  • Set overall vision for client success team and annual plan with GM of Corporate accounts, and review progress on a weekly, monthly, and quarterly basis

What You Bring to the Table

  • A focus on providing exemplary client service to increase revenue
  • Mentor an inspired management team and individual performers through coaching
  • Experience developing account management processes, best practices, commission planning, and cross-functional partnerships
  • Ability to partner on multiple projects, for example, introducing new product features, coordinating response to client needs, managing responses to escalated issues, and working with clients to help them achieve their program goals
  • An analytical mindset that can develop quantitative and qualitative analyses to optimize user experience and ensure adoption and retention
  • Team player who can operate with clear direction and knows when to escalate or ask for help
  • Experience working in a high activity, high intensity environment
  • Expertise in Salesforce, Excel (can maintain complex spreadsheets) and other account management tools with a command over data
  • Excellent project management skills
  • Demonstrated ability/flexibility to work in a fast-growing company where fast-paced change is the norm
  • 12+ years of professional experience
  • 5+ years of leadership experience in client success or account management
  • 3+ years of Director-level experience (managing managers)
  • Bachelor's Degree

And Of Course, Perks!

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.


Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine. 


Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.  


CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email 



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