• Director of Site Reliability Engineering Team

    Job Locations US-IL-Chicago
    Job ID
  • About The Opportunity


    Hungry for a new venture?

    Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.

    The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

    We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!

    Site Reliability Engineers at Grubhub believe that the most valuable product feature is availability, and that effective, scalable software and infrastructure are the keys to building and operating our systems.  We believe that failure is a fact of life, and is something to be managed thoughtfully and elegantly, not avoided. We believe that building cross-functional relationships is critical, and the SRE team at Grubhub is involved at all levels of product development and operation.


    Reporting to the VP of Technical Operations, the Director of Site Reliability Engineering is obsessed with availability, passionate about automation and energized by building meaningful relationships.  In your past, you have designed and implemented applications and infrastructure for high-traffic e-commerce sites and have built and managed engineering teams doing the same.  You are a proactive communicator and solutions seeker, comfortable with adapting to changing requirements, and have an eagerness to use your technical expertise to facilitate productive discussions.

    You Should Have

    • You will drive projects for building and maintaining Grubhub’s infrastructure, from iron to production
    • Work within and outside of Site Reliability Engineering, sharing ownership and ensuring success of the SRE project roadmap
    • We are growing - You will be deeply engaged in the recruiting process to ensure we are finding and hiring outstanding engineers
    • Our Site Reliability Engineers are embedded in Security and Software Engineering teams across technology, and our Director will spearhead relationship building amongst both groups
    • Leverage a combination of strategic, technical, and operational planning
    • Lead cooperation and cross-collaboration efforts with Infrastructure, Service Desk, Operations Center and Legal teams
    • You must have the ability to thrive in a fast-paced environment that embraces agile, test-driven development and collaboration-by-default
    • Incidents happen, and you’ll need to be able to elegantly manage these occasions and focus on driving resolution, as well as follow-through on post-mortem and remediations
    • You will also be a proven people leader and have a demonstrated ability to guide teams to success

    Tools we work with:

    • Java for micro services
    • Cassandra
    • Docker (in production!)
    • Mesos and Marathon for job scheduling
    • Combination of AWS and our own hardware
    • Python and Fabric for automation and our CD pipeline
    • Jenkins for builds and task execution
    • Linux (CentOS and Ubuntu)
    • DataDog for metrics and alerting
    • Puppet

    And Of Course, Perks!

    • Unlimited paid vacation days. Choose how your time is spent
    • Never go hungry! We provide weekly Grubhub/Seamless credit
    • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
    • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

    We deliver favorites every day. Join us as we move eating forward.

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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