Hungry for a new venture?
Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.
The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.
We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!
We are seeking an energetic and driven Director of Contact Center Strategy & Operations to join our evolving Care team. In this role you will report to the VP, Care. You will be responsible for managing teams consisting of Reporting & Analytics, Project Management and Technology. You will be expected to lead and provide coaching to these teams as well as conducting regular deep dive analysis into current contact center capabilities and then converting those analysis into actionable items that shape the future of the Care organization (Strategy). This role will work closely within the Care organization, be a part of the Care Leadership team and will also be the liaison between Technology and Product teams.
To be successful in this role, you will need to be an excellent leader, have strong project management skills, the ability to deploy multiple projects in a fast paced environment and have a good understanding of contact center technologies and industry trends.
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We deliver favorites every day. Join us as we move eating forward.
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.