Customer Care Specialist

US-AZ-Scottsdale
Job ID
2017-4308
Category
Customer Care

About The Opportunity

Welcome!

Hungry for a new venture?

 

Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.

 

The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,200 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages and our most recent acquisition Eat24!

 

Our Eat24 office, located in Scottsdale, AZ is hiring Customer Care Specialists to support this line of business. At this location, you will be part of our contact center team handling phone calls, online chat, and emails. Word on the street is that it might be you. Don't ask who told us that or why, just take the compliment and keep reading..

 

We are looking for someone who is passionate about changing the world one cheeseburger at a time. Excellent customer service skills are an absolute must. We are the face of the company so we want to make sure we don't put our foot in our mouth...unless your foot is made of bacon. (Note: if you have a bacon foot, you should definitely apply.) You should also love food more than life itself (we'll just take your word for it) and enjoy helping hungry (and potentially hangry) people get their noms on. Truth be told, we don’t know what stage comes after hangry, but we're pretty sure it isn’t good. That means this job is basically like being a superhero.

 

Some Challenges You’ll Tackle

  • Answering phones and helping customers, partner restaurants and internal departments resolve issues
  • Responding to chat support and emails to resolve general questions, inquiries and escalations.
  • Able to switch gears throughout the day
  • Assist customers with any technical issues experienced with website, app and escalate any issues to management appropriately
  • Meet Quality Assurance Requirements and other key performance metrics

You Should Have

  • Flexible hours a must to support our growing business
  • High School Diploma or GED required
  • 1-2 years of Customer service experience in retail, restaurant, hospitality, or comparable industry
  • Minimum typing speed of 45 WPM (good typing skills, being able to use our online chat client, and sending emails like a champion)
  • Excellent spelling and grammar skills
  • Positive attitude: We are a happy bunch, and would love to have more happy people come in and help us grow the business while having a great time
  • Strong attention to detail and commitment to good service
  • Organized, detail-oriented, reliable and dependable; Ability to manage multiple tasks with strong follow through
  • Demonstrate passion for excellence with respect to treating and caring for customers both internal and external
  • Ability to effectively manage workload, maintain assigned schedule, and attendance standards

 

Got These?  Even Better:

  • Foreign language skills w/ verbal and written communication in Spanish, Mandarin and/or Cantonese
  • Prior Google Applications
  • Account management or Contact Center based Customer Service experience
  • Previous experience with Telephony Tools

 

And Of Course, Perks!

  • 18 PTO days - Choose how your time is spent
  • Never go hungry! We provide weekly Grubhub credit for your own personal use
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

 

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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