Account Advisor

US-IL-Chicago
Job ID
2017-4592
Category
Restaurant Network

About The Opportunity

Welcome!

Hungry for a new venture?

 

Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.

 

The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

 

We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!

Some Challenges You’ll Tackle

As an Associate Account Advisor, you will be managing a portfolio of restaurant accounts. You will be tasked with helping your portfolio of restaurants get the most out of using Grubhub and consulting with them to have the most ideal menu page for our diners.   Increasing their conversion number and building the value of GrubHub will be key!  As an Associate Account Advisor, you will be responsible for growing and expanding our relationships with all your restaurants.  

 

Duties will include, but are not limited to:

  • Build and strengthen relationships, develop trust and loyalty with restaurant owners
  • Resolve any major account issues
  • Educate decision makers at your restaurants about GrubHub’s products that will enhance their experience on our platforms
  • Help your restaurants attract new diners, increase orders and quality service to their diners
  • Update, and ensure the accuracy and integrity of all account information
  • Respond to restaurant inquiries and requests or route them to Restaurant Care with in one business day

You Should Have

 

Requirements

  • Outstanding, positive attitude
  • Ability to work Monday through Friday, 9am–5pm or 10am-6pm CST, at our Chicago office
  • Bachelor’s degree
  • 1-2 years of Sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
  • Native-level fluency in English is required.  Candidates fluent in Mandarin or Spanish are strongly preferred.
  • Strong communication skills – verbal and written
  • Comfortable making outbound dials on the phone
  • Demonstrated track record of success meeting or exceeding goals
  • Strong problem solving skills
  • Ability to multi-task
  • Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM a plus.
  • Passion and aptitude for working in a fast-paced and fast-growing environment

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