Learning Solutions Manager

Job Locations US-IL-Chicago
Job ID
2018-4850
Category
Operations

About The Opportunity

Got a taste for something new?
 
We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.
 
With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.
 
Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

Some Challenges You’ll Tackle

Grubhub is looking for an exceptional communicator who has managed learning at a leading company. This person should have experience creating and executing a training program, with a focus on developing a scalable, self-service model. The right candidate is self-motivated and ready to bring a whatever-it-takes mentality to our fast-paced, ever-changing environment.

 

You will be leading a team of Learning Solutions Associates who are responsible for creating and delivering learning for each line of business within Operations.  You must have a knack for data as being rigorously analytical is a core value at Grubhub.  Further, you’ll need to establish a close relationship with the business to ensure that learning aligns with day-to-day operations.  

 

Our team is always growing and learning never stops.  Get ready to dive right in – learn the ins and outs of the business, understand how we operate, and how we’re improving.  

 

 

Key Responsibilities:

  • Define a holistic learning strategy for internal and external teams
  • Lead a team of Learning Solutions Associates that support each line of business within Operations -- you must be an exceptional manager
  • Implement the learning strategy across Operations and ensure that it meets and exceeds the needs of the business
  • Identify high-value process improvement opportunities and drive change through cross-team working groups
  • Set KPIs for learning, measure and report on those at regular cadences
  • Create continuous feedback loops with key business leaders and other counterparts in the org
  • Continue to push the bounds of the learning by challenging assumptions, testing hypotheses and iterating

You Should Have

  • 5-10 years experience in learning or training role(s) required.  Must have experience with the full e-Learning development process, training curriculum development and utilizing learning platforms or learning management systems
  • Strong leader and manager -- your former teams must sing your praises.  You know what it means to be both a leader and a manager
  • Superb written and verbal communication skills, including excellent one-on-one and group presentation skills
  • Impeccable attention to detail; You are thorough with your and your team’s work product
  • Digs into all of the minutiae and understands every aspect of the business; You love to learn and when something isn’t clear you figure it out
  • Critical thinker with strong analytical skills
  • Thrives working in a fast-paced environment with ambitious goals
  • Bachelor’s degree in a field related to adult education or training preferred, or equivalent work experience. Masters degree in training or adult education a plus

And Of Course, Perks!

  • Unlimited paid vacation days. Choose how your time is spent
  • Never go hungry! We provide weekly Grubhub/Seamless credit
  • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
  • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

 

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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