• Customer Care Trainer

    Job Locations US-IL-Chicago
    Job ID
    2018-6190
    Category
    Customer Care
  • About The Opportunity

    Welcome!

     

    Got a taste for something new?

     

    We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

     

    With more than 95,000 restaurants and over 16.4 million diners across 1,700 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

     

    Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.

     

    Grubhub is looking for an enthusiastic Customer Care Trainer to train our Restaurant Care team in our contact center. The Restaurant Care Trainer must be extremely knowledgeable in their field of expertise and possess experience creating and executing training curriculum. The right candidate is self-motivated and ready to bring a whatever-it-takes mentality to our fast-paced and ever-changing environment. You will be in charge of building training programs,facilitating learning sessions and when not training will divide their time between updating and creating documents with being floor support to the Restaurant Care Team that will help develop our team of Specialists and make them the best in the country.

    You’ll need to be ready to dive right in – our staff is always growing and the training never stops. It’s hard work, sure, but it's also a fun place to work. You should be excited about becoming a part of our uniquely awesome culture.  

    Some Challenges You’ll Tackle

    • Comfort with using and teaching all tools, policies, and procedures related to a Contact Center platform
    • Conduct training for all Care Specialists and any changes in policy
    • Collaborate with different departments to create and maintain training materials
    • Provide feedback to reduce errors and improve processes
    • Conduct ongoing refresher and cross-training modules in critical areas identified
    • Comfort around virtual training and experience with a variety of computer-based programs
    • Provide support to Care agents during times not in the classroom
    • Ability to build training program success metrics

    You Should Have

    • Bachelor’s degree in a field related to adult education preferred
    • Excellent one-on-one and group presentation skills
    • Superb communication skills
    • Willingness to work nights and weekends
    • Strong knowledge of training processes and procedures
    • Strong facilitation skills
    • Strong time management abilities
    • Comfort with using and teaching all tools, policies, and procedures related to a Contact Center platform
    • Comfort around virtual training and experience with a variety of computer-based programs
    • Have excellent verbal and written communication skills.
    • Excellent attention to detail and high degree of flexibility and ability to multi-task
    • Proven ability to work alongside cross functional partners to identify training needs and collaborate on content design
    • A high level of creativity - it’s fun to work at GrubHub, and the training should be no different
    • A passion for learning and development.

    Got These?  Even Better:

    • Have extensive experience working within a high paced atmosphere, delivery and dispatch experience a plus
    • 3-5 years in a training role preferred
    • Experience working with Articulate or any Learning Management Systems and eLearning

    And Of Course, Perks!

    • Paid Time Off - choose how your time is spent
    • Benefits for Full-Time Employees
    • 401K with a Grubhub match
    • Never go hungry! We provide weekly Grubhub credit for FREE food
    • Regular in-office social events, including karaoke, bingo with prizes and more
    • Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

    • We deliver favorites every day. Join us as we move eating forward.

      Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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