• Contract Enforcement Specialist

    Job Locations US-OR-Portland
    Job ID
    2018-6201
    Category
    Business Operations
  • About The Opportunity

    Got a taste for something new?

     

    We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.

     

    With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient. Rigorously analytical and customer-obsessed, our employees develop the fresh ideas and brilliant programs that keep our brands going and growing.

     

    Long story short, keeping our people happy, challenged and well-fed is priority one. Interested? Let’s talk. We’re eager to show you what we bring to the table.


    The Contract Enforcement Specialist’s primary function will be responsible for the compliance enforcement for the Independent Contracted (IC) Drivers within their specific area.  They will be responsible for monitoring IC documentation and professionalism, as well as working in conjunction with the General Managers and Driver Recruitment team to ensure that their markets are adhering to labor agreements.

    Some Challenges You’ll Tackle

     

    • Review data and determine if delivery partners have violated terms of agreement
    • Determine if enforcement requests meet established enforcement criteria
    • Work closely with General Managers, Driver Specialists and Legal Team to investigate complaints against delivery partners
    • Communicate with delivery partners regarding independent contractor agreement
    • Review documentation submitted by delivery partners to contest terminations
    • Understand the terms of the independent contractor agreement to identify breaches
    • Compose professional and compliant emails explaining breaches to internal team members and delivery partners

     

     

    You Should Have


    The ideal candidate must have demonstrated the ability to prioritize and organize high volumes of work in a fast-paced environment and display the ability to work independently and as part of a team. In addition, the position is ideal for someone who is service-oriented, has a high attention to detail  and can handle difficult situations while maintaining the highest level of confidentiality.  

     

    • Customer service experience required
    • Driver management experience preferred
    • Proficient knowledge of Google Office products
    • Knowledge of Salesforce experience is a plus

    And Of Course, Perks!

     

    Full time employees are eligible for the following benefits

     

    • Medical, Dental, Vision and other voluntary benefits   
    • 401K plan with guaranteed match
    • Employer Paid Life Insurance and Short Term Disability Benefits  
    • Paid Time Off & Holiday Pay

     

    *Never go hungry! We provide weekly Grubhub/Seamless credit

    *Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections

     

    We deliver favorites every day. Join us as we move eating forward.

     

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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