• Manager, Retention Marketing

    Job Locations US-IL-Chicago
    Job ID
  • About The Opportunity

    Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


    While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).


    Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!


    We’re seeking retention marketer to drive repeat orders from Grubhub and Seamless customers. This role will be responsible for defining and executing on strategy for parts of customer lifecycle, including promotions, campaigns, creative and messaging to ensure customers are continuing to use Grubhub and growing their frequency. The role requires strong analytical skills, creative problem solving and project management skills as well as drive to continually find ways to optimize and improve communications to generate strong engagement. The ideal candidate will have hands on experience with email and developing campaigns for different customer segments.

    Some Challenges You’ll Tackle

    • Own retention strategy and execution for parts of customer lifecycle
    • Analyze data, generate actionable insights and turn them into whom, when, what, where and how to target / communicate to drive engagement and retention
    • Work closely with Brand/Creative team to develop visuals and copy for compelling, relevant emails, push and on-site communication
    • Proactively share results and insights with Retention/CRM and broader teams
    • Develop and implement Retention strategies based on customer lifecycle
    • Understand customers, track customer behavior working with Research and DS teams and act on the insights

    You Should Have

    • 6+ years experience of related marketing experience, including CRM and/or Retention Marketing experience
    • Bachelor’s degree
    • MBA is highly desired / strongly preferred
    • Strong interpersonal skills.
    • Strong attention to detail
    • Experience with analytics tools / Excel


    Got These?  Even Better:

    • Experience with Braze
    • Analytical background

    And Of Course, Perks!

    • Unlimited paid vacation days. Choose how your time is spent.
    • Never go hungry! We provide weekly GrubHub/Seamless credit.
    • Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more!
    • Company-Wide initiatives encouraging innovation, continuous learning and cross-department connections.


    We deliver favorites every day. Join us as we move eating forward.


    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.