• UX Research Intern

    Job Locations US-IL-Chicago
    Job ID
    2018-6872
    Category
    University
  • About The Opportunity

    Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

     

    While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).


    Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

    Some Challenges You’ll Tackle

    The Grubhub User Experience team is a curated group of talented, fun loving people who are passionate about making great products. Our work directly influences product strategy and is used by multiple teams within the organization.
     

    We're looking for an enthusiastic intern to help take our usability practice to the next level. This candidate will design and conduct usability tests frequently and efficiently. They will be responsible for designing test plans, recruiting users, moderating tests, analyzing results, and presenting insights.

     

    • Work closely with designers, product managers, and developers to identify research topics and plan usability testing across multiple devices and platforms, finding opportunities to further improve the user experience 
    • Design, recruit and moderate usability sessions regularly (both in-person and remote) 
    • Use a variety of research methods and tools to best reach the goals of each project in order to provide rich, actionable insights
    • Communicate research findings and prioritized recommendations to internal stakeholders in a clear and compelling way

    You Should Have

     

    • Experience with numerous user research methods, including in-person and remote moderated one-one-one sessions, concept testing, card sorting, iterative prototype testing, contextual inquiry, A/B testing, etc. 
    • Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time 
    • Comfortable working both collaboratively and independently in a fast-paced, quick turnaround environment
    • Bachelor’s degree required; preferred in research, psychology, social science or a related field

    And Of Course, Perks!

    We deliver favorites every day. Join us as we move eating forward.

     

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. Grubhub is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and your contact information.

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