• Customer Support Associate

    Job Locations US-CO-Denver
    Job ID
    2019-8722
    Category
    Other
  • About The Opportunity

    Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

    While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 20+ million diners food ordering experience and we are partnered with 125,000 restaurants in 2,400 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

    Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

     

    Some Challenges You’ll Tackle

    Do you love helping others? Solving issues? Join our Customer Experience team and provide support and troubleshooting to students and couriers across the US. Be the voice of Tapingo and help us define what it means to provide the best quality of support for our customers.

     

    Our ideal candidate possesses a strong sense of empathy in difficult situations and is caring and eager to help. If you are passionate about customer experience and are highly adaptable to a fast-growing startup environment, this is a great opportunity for you!

     

    This is a full time position in our Denver office with a schedule of either Tuesday-Saturday or Sunday- Thursday.

     

     

    About The Position:

    • Create an exceptional, timely, and personalized service experience for campus dining users - students and couriers
    • Help solve issues relating to: orders (delivery operations, food & service quality); payment or account issues (incorrect charges, fraud, marketing initiatives, promotions); and technical issues with the app (bugs, product feedback)
    • Make recommendations to Product and Engineering teams based on feature requests and bugs reported by users

    You Should Have

     

    • Friendly and enthusiastic communication skills over the phone and in writing
    • Willing to work a five day per week schedule, including off hours and one weekend day
    • Ability to problem-solve and think creatively to resolve difficult situations
    • Ability to quickly learn web -based user support applications
    • Comfortable in a fast- paced environment, subject to rapid change and uncertainty
    • High level of comfort and familiarity with smartphone applications (iPhone and Android)
    • Dependable and punctual with time management skills
    • Strong written and verbal communication skills
    • Bachelor’s degree or equivalent
    • Experience with customer service and support software such as Zendesk and JIRA a plus

    And Of Course, Perks!

    • PTO. It’s true, we provide you a generous amount of time to recharge.
    • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
    • Free Food. Kitchens are stocked and free Grubhub each week.
    • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
    • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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