• Ultimate Operations Manager

    Job Locations US-CO-Denver
    Job ID
    2019-9532
    Category
    Operations
  • About The Opportunity

    Our Campus Dining Operations Team is looking for a strong leader to join us. The Ultimate Operations Manager is results-oriented, operations focused leader with a can do attitude, and is effective in prioritizing, mentoring and setting goals to allow team members to continuously grow.

     

    As an Ultimate Operations Manager, you will have the opportunity to lead the operations team that is focused on our Ultimate product for campus dining. Ultimate is a fully-integrated ordering and operating system that services restaurant dining, namely GrubHub kiosks that are revolutionizing the food industry industry.

     

    In this role you must leverage your exceptional leadership skills to elevate the team by developing and coaching them towards success. You will lead by example through providing excellent experience, demonstrating accountability, developing expertise and operating at the highest levels of professionalism across all of our customers - campuses, merchants and diners.

    Some Challenges You’ll Tackle

    • Collaborate effectively across teams to escalate and resolve operational issues and priorities; serve as the highest point of escalation in the Ultimate Operations team.
    • Create policies and best practices to provide exceptional service
    • Strive to proactively identify and solve customers issues and problems
    • Optimize the operational aspect of Ultimate deployments from early on the launch, configuration, onboarding and ongoing optimization that are critical to business success 
    • Own reporting & data analysis, monitor KPIs & business drivers for the Ultimate Operations team  - highlighting trends and investigating issues
    • Make recommendations to Product and Engineering teams in the form of feature requests and bugs as reported by customers.
    • Provide ongoing guidance and feedback to your team members on how to improve quality and service levels, and help them grow as individuals

    You Should Have

        • 4-5 years of experience in Operations or similar role
        • Bachelor’s Degree in Business Management or related field of study
        • 1-2 years of management experience, demonstrating effective leadership and people management skills, with proven ability to effectively develop, coach and motivate employees
        • Strong analytical skills to collect and interpret data to solve problems
        • The ability to plan strategically, create long term goals and establish plans to reach them
        • Outstanding verbal and written communication skills
        • Strong organizational and time management skills
        • Passion to grow as a manager. Open to new ideas and feedback. Constantly looking to improve your skills.
        • Zendesk knowledge and/or other CRM systems preferred  

    And Of Course, Perks!

    • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
    • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.
    • Free Food. Kitchens are stocked and free Grubhub each week.
    • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
    • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

    We deliver favorites every day. Join us as we move eating forward.

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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