• Service Desk Associate I

    Job Locations US-IL-Chicago
    Job ID
  • About The Opportunity

    Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).


    While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for part-time work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21+ million diners food ordering experience and we are partnered with 145,000 restaurants in 2,700 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo).


    Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!


    The Service Desk Associate - Tier 1 is the key position that gets new employees up and running, as well as, keeping the existing GrubHub population technically productive. This role will need to be able to communicate with all position levels. 

    Some Challenges You’ll Tackle

    • Tracking (fixed assets) and installing new computer equipment for employees.
    • Setup and support of desktop applications such as MS Office and Adobe Products.
    • Solve problems for people and leave them with a smile.
    • Help solve Windows / Mac / Linux Connectivity / Printer issues for individuals.
    • Previous experience with OKTA, GSUITE, ServiceNow
    • Follow documentation and direction. Complete tasks thoroughly and on time.
    • Support GrubHub team members in person, phone, IM, and email.
    • Be flexible. We're growing and we need to continue to change to help the company grow.

    You Should Have

    • Bachelor's degree or equivalent work experience 
    • Experience with ServiceNow and Slack a plus
    • Experience working both independently or as part of a large project team
    • Help solve Windows / Mac / Linux Connectivity / Printer issues for individuals.
    • Previous experience with OKTA, GSUITE, ServiceNow
    • Ability to learn and pick up concepts quickly
    • Ability to take initiative and lead projects
    • Ability to accomplish tasks without supervision
    • Must possess a positive and professional attitude
    • Experience working with virtual/remote staff members

    And Of Course, Perks!

    • PTO. It’s true, we provide you a generous amount of time to recharge. 
    • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
    • Free Food. Kitchens are stocked and free Grubhub each week.
    • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
    • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.


    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.


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