• Client Success Manager

    Job Locations US-CO-Denver
    Job ID
    2020-9670
    Category
    Operations
  • About The Opportunity

    Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

     

    While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 17+ million diners food ordering experience and we are partnered with 105,000 restaurants in 2,000 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, Eat24).

     

    Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

     

    Client Success Managers are responsible for all aspects of the post-sales relationships and achieving objectives with our campuses and merchants. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll lead the charge in launching Tapingo/Grubhub on college campuses, driving engagement with students, and managing senior relationships with university and food­ service operators.

    Some Challenges You’ll Tackle

    • Own the entire post-sales relationship with Tapingo/Grubhub signed accounts
    • Project manage the operational set-up and deployment of each campus launch, including on demand delivery
    • Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
    • Provide exceptional client service, proactively problem solve to identify and resolve any account issues
    • Lead cross-functional execution of product implementation with Product, Engineering, Operations, and Support
    • Closely monitor, measure, and report on key performance metrics in each market
    • Use data to determine priorities for campus specific initiatives
    • Pursue up-sell opportunities for new business by showing the value of Tapingo/Grubhub’s program on campus

    You Should Have

    • 2+ years experience in account management 
    • Track record of building strong cross-functional relationships
    • Strong interpersonal communication skills, both verbal and written
    • Highly analytical and data driven, with strong proficiency in Excel
    • Resourceful, creative and able to find innovative ways to achieve results
    • Exceptionally detail oriented and can multi-task in your sleep
    • Comfortable with ambiguity and change, works independently, and thrives in a fast paced environment (previous start-up experience a plus)

    And Of Course, Perks!

    • Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
    • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
    • Free Food. Kitchens are stocked and free Grubhub each week.
    • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
    • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

     

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.  


    CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
     

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