• Service Desk Associate I

    Job Locations US-IL-Chicago
    Job ID
    2020-9684
    Category
    Technology
  • About The Opportunity

    Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

     

    While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 21+ million diners food ordering experience and we are partnered with 150,000 restaurants in 2,700 US cities across our portfolio of brands (Grubhub, Seamless, LevelUp, Tapingo, AllMenus and MenuPages).

     

    Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

    Some Challenges You’ll Tackle

    • Installing and tracking new computer equipment for employees.
    • Setup and support desktop applications such as MS Office and Adobe products.
    • Help solve Windows and Mac connectivity/printer issues for individuals.
    • Follow documentation and direction.
    • Complete tasks thoroughly and on time.
    • Support Grubhub team members in person, phone, IM, Slack and email.
    • Setup and assist with Audio Visual meetings and conference room support
    • Be flexible. We're growing and we need to continue to change to help the company grow.

    You Should Have

    • Bachelor's Degree in Computer Information or related experience 
    • Basic Windows & Mac hardware & OS troubleshooting experience. Linux considered a plus!
    • Experience imaging Mac and Windows computers
    • Previous experience fielding incoming requests via a ticketing system 
    • Ability to learn and pick up concepts quickly
    • Experience supporting BlueJeans meetings and hardware a plus
    • Software deployment and inventory systems experience - SCCM & JAMF experience a plus
    • Working knowledge of Active directory in a multi-domain forest a plus
    • Experience with GSuite products (Gmail, Docs, Sheets, Hangouts, etc)
    • Experience with Atlassian Products ie: Jira, Confluence, Stash, Fisheye & Hipchat a plus
    • Experience working both independently and as part of a group
    • Strong organizational and analytical skills; oral and written communication skills
    • Ability to take initiative and lead projects
    • Must possess a positive and professional attitude
    • Experience working with virtual / remote staff members
    • Must be willing to travel 20% of the time annually
    • Able to lift at least 50lbs

    And Of Course, Perks!

    • PTO. It’s true, we provide you a generous amount of time to recharge. 
    • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
    • Free Food. Kitchens are stocked and free Grubhub each week. 
    • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it. 
    • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be. 

     

    Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to TalentAcquisition@grubhub.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.  


    CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email privacy@grubhub.com.
     

     

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